0 - 5 Years

Job Description

Greet the patient/relatives/guest in polite manner.
To provide basic & related information to visitors & patient.
To answer queries and to provide information directly to the person or over telephone. For e.g. Doctors appointment, Consultation charges, Availability of the doctors, available diagnostics
To see if the patient is a new patient or an old patient (Already registered).
To get the information about the nature of illness and guide them to the concerned department.
To give the registration forms and help them to fill and guide them to the concerned doctor.
To make sure if there are any references from outside doctors.
To make an entry of the referred doctor's name and address in the computer.
To check whether the patient has filled all relevant data in the registration form.
To handover the OPD file.
To generate the OPD billing for investigations and consultations.
To ensure correct and accurate billing.
To guide the patients to labs and radiology and/or concerned department.
To ensure minimum cancellations and refund of billings.
To look after the health check up patients came from health check department.
To coordinate with lab & radiology for diagnostic reports of the patients.
To arrange the IP patients Radiology report dispatch to respective wards.
To call patients from ward whose radiodiagnostic request has come.
To confirm the entries of radiology investigation in the system.
To look after OPD areas and cleanliness of the same.
To coordinate efficiently in OPD.
To prepare the daily OPD register and maintain the data for OPD.
To maintain the admission data for and inform concern department about next day admissions.
To provide information regarding various preventive medical health checkups.
To guide the health check up patients in concern areas.
To coordinate with respective OPD CCAs where health check up patient is moving.
To prepare the file of health check up patients once all investigations & reports are done.
To coordinate with all the departments. You will be trained for multi skills as per the requirement of organization.
To follow the Registration and policies as per hospital standards.
To ensure the work area and department is clean.
To coordinate for Admission and Billing.
To collect the feedback forms from OPD patients.
To solve the problems or grievances informed by patients/relatives.
To report to duty on time and should be flexible to adjust duties with others.
To participate different projects and show enthusiasm.
To participate in feedback calling activities.
To train a junior staff about departmental activities.
Customer care executives/Sr. executives can be transferred internally (Front office, OPD, Admissions & Billing, Labs etc.) anywhere as and when required by the organization.
This Job description can be altered/modified based on organizations need.

Salary: Not Disclosed by Recruiter

Industry:Medical / Healthcare / Hospitals

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations


Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Zydus Hospitals & Healthcare Research Pvt. Ltd
Zydus hospitals is very well known for its quality work and service. Here by we are having an opening for Customer Care – Opd, designation as Associate under operations department. We are eagerly looking forward for suitable candidate who is appropriate for the assigned designation. Above all, we also expect the candidate to be high on professionalism, work ethics and integrity.
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Contact Company:Zydus Hospitals & Healthcare Research Pvt. Ltd